FAQ

HOW IT WORKS?
Off Beat Merch Co. is artist merch made to order through an exclusive limited time frame. Once the campaign has finished, no more orders can be made, the order is sent off for production and no changes to your order can be accepted. 


WHEN WILL I RECEIVE MY ORDER?
You will receive your order approximately one week after the sale date campaign has finished. 


CAN I TRACK MY ORDER?
Most orders do include order tracking. Please contact us at contact@offbeatmerch.co if you have not received your tracking number with your order postage confirmation email after the artists campaign has ended. We won't have anything for you before then. 


WHERE ARE OUR SHIRTS PRINTED?
All our garments are printed and shipped out of Brisbane, Australia


REFUNDS / EXCHANGES
Returns requests cut off 10-days after the date of delivery.
return request notifications not made within that 10-day period will not be accepted.
As the orders are made to print, we can not offer any refunds on incorrect sizing.
If the product is damaged or is faulty we offer either a replacement or in the event a replacement is not possible, a full refund.
Please contact us to notify us of your issue and the reason (photos can help), also include your order number and date.


GARMENT CARE
For most occasions, we recommend hand washing or gentle machine washing in cold water and hang drying. Wash with similar colours and avoid bleaches. If in doubt, ask your mum, she knows best…


I WOULD LIKE TO WORK WITH OFF BEAT MERCH, HOW CAN I CONTACT YOU?
contact@offbeatmerch.co